Open Office

City of Hobart puts customers first by choosing Open Office

The City of Hobart has engaged Open Office to provide an industry-leading Enterprise solution for the City’s key business functions.

In 2015 the City of Hobart commissioned an independent study in anticipation of replacement of its primary financial management system. The resulting key issues report identified that a holistic approach to enterprise-wide systems would significantly increase the efficiency and cost effectiveness of the City’s services, while ultimately making it easier for residents, property owners, customers and service providers to do business with the City and streamlined internal operational activities.

Following a public tender process, the City of Hobart chose Open Office Community as the preferred end-to-end solution designed specifically for local government.  Encompassing financials, customer request management, property and rating, asset management, licensing, compliance and local services, it delivers choice and flexibility in a fully integrated council-wide solution.

With more than 400 customers utilising Open Office products and services across Australia, the City’s General Manager Nick Heath said that Open Office’s customer and community focus was a key deciding factor.

“We wanted to partner with a vendor that understood the unique needs of our organisation with the ability to drive efficiencies through integrated and automated back office processes.  We need to improve the way we work and deliver enhanced service by making it easier for community members to interact with the City of Hobart.  It’s about putting customers first and building a customer-centric approach to the delivery of services.”

“This contract is of significant strategic importance to the City of Hobart and about much more than technology. The City is committed to transforming the way it delivers services,” Mr Heath said.

Open Office was confirmed as the successful tenderer in late October 2016 and implementation of the new business system will be phased over the next 18 months, supported by an internal project team.

 

More about Open Office

Established in 1990 and with over 400 government customers across Australia, Open Office has extensive history in developing complex applications for deployment within government environments.

Open Office has extensive experience in the provision, implementation and support of a comprehensive suite of government solutions with the Community Enterprise suite which encompasses Finance, Payroll, HR, Property/Rating, Asset Management, Environmental Health Management, Building/Planning, Compliance modules, Customer Request Management System and mobility applications.

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About the City of Hobart

Hobart is Tasmania’s capital city and has outstanding natural, cultural and social qualities that make it unique among capital cities. It has a clear vision and a commitment to see the capital evolve into a strong, vibrant and sustainable city.

Key statistics:

  • Population: 49,700
  • Geographic area: 78km2
  • Employee base: 700+

 

 

Kingborough and Huon Councils choose Open Office Community Finance and Assets solution

Open Office are very excited to announce the addition of two new Councils to its growing customer base. Kingborough Council and the Huon Valley Council in Tasmania recently tendered for a Financial Management Information system and chose Open Office as the successful partner to implement its Finance, Payroll and Asset Management solution.

Background

Kingborough Council and the Huon Valley Council were seeking a Financial Management Information System to replace its existing systems. The project will be a key strategic direction for both Councils as they commit to providing a cost effective integration with in-house system support which has been a significant driver in seeking the replacement of products. There was also an expectation that the proposed system would demonstrate granular integration across all modules including asset based labour and plant commitments and actual costing.

Both Council’s invested significant time and energy in completing a comprehensive review of current business operations with staff prior to commencing the process. They selected the Open Office solution for its integration capabilities and advanced mobility which will provide both Councils with all of the required functionality complemented by a fully web/mobile enabled system.

The Solutionjacksons-surges-bay-pic-by-rob-elliott

Open Office will be implementing the world class Community Finance solution powered by Microsoft Dynamics including Human Resources as well as the AssetMaster solution. Community Finance is a business solution that is quick to implement, easy to use and has the functionality to support business needs. AssetMaster is built on a single software platform and delivers the most comprehensive view of all asset types across the entire enterprise.

About the Councils

Kingborough is situated 10 km south of Hobart, the capital city of the state of Tasmania, Australia. It has one of the longest stretches of coastline in the State (336 kilometres) and covers a total area of 717 square kilometres. The popular location boasts a population of approximately 35,000 and it is one of the larger local government authorities in Tasmania.

The Huon Valley is a vibrant, semi-rural community located a comfortable 40 minute drive south of the Tasmanian capital city, Hobart. It is Australia’s southernmost municipal area of 5497 square kilometres with a population of more than 16,000 people.

About Open Office

Open Office is Australia’s leading provider of high-function, integrated, statutory and compliance management systems with over 400 clients across Australia and around the World. Founded in 1990, Open Office has extensive understanding of the needs and unique operating environments of our clients and is able to provide customers with solutions for Finance, Payroll, Human Resources, Rating and Property, Customer Service, Community Engagement, Compliance and Asset Management.

Both Councils have commenced the project implementation and plan to go live in the middle of next year.